Communication strategy of nhs

The Trust has already started laying the foundations for good communication and engagement and has put in place some mechanisms for getting patient feedback and involving patients in shaping our services. We need to build on these foundations if e are to meet our aim of listening and responding to patients and putting our customers at the heart of our organization.

Communication strategy of nhs

Have you asked them? If the role of internal communication is to help an organisation achieve its objectives, then every employee has a part to play.

Communication strategy of nhs

The IC Space states: This assessment of who your audience is, and what is already known about them, is part of the communications planning process.

Your communications strategy or plan will be more likely to achieve its objectives if you segment your audience and develop audience insight. These are just some of the myths surround the wonderful world of internal communication.

What would you add to my list? Do comment below or Tweet me AllthingsIC. These are my monthly training courses for communicators, held in London. See the Masterclasses website for dates.

Developing an effective communications strategy - NHS Employers

Full information and codes can be found on the Masterclasses page. Want to spend time talking through your career? Book me for consultancy and we can spend the day brainstorming together and concentrating on you.

Thank you to everyone who has answered my question to define internal communication. What is internal communication?NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in Mar The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 46 47 number.


Having agreed a clear communications strategy, you can develop a communications plan that details who you want to communicate with, what you want to communicate and how you are going to do it. This example illustrates how each element of the plan clearly links the strategic goal to the communication products.

2. Communications strategy objectives (recap) 3. Progress and plans in each area: – 1. Develop the St George’s brand – 2.

Promote understanding and ownership of the Trust’s vision and strategy – 3. Strengthen staff engagement – 4. Further develop our patient and public involvement – 5. SMART Communication Strategy The Communications Strategy sets out SMART Services’ strategic objectives for further improving how it communicates with service users, carers, staff, key stakeholders and the general public – the summary version is attached full version can be obtained by contacting Hannah Cairns (Head of SMART) or Les Malone (Modernisation Manager) on .

There are many myths, misconceptions and untruths about internal communication. I’ve addressed eight of them. They reflect the reality of working as an internal communicator today and are conversations I’ve had with clients, peers and people in my network.

If it does, it shouldn’t. Internal.

Acteon Communication and Learning